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                             TROUBLE SHOOT  HELP DESK                                           

 
                       Thank you for visiting TheMouseConnection.com.  
Whether this is your first time here or whether you are a frequent visitor, here is some helpful information regarding our chat rooms.:


                                       Connection Difficulties
                             Here are a few trouble shooting tips.

If you are running a version of a Microsoft Windows, or a 
BSD/*NIX variant ™ and see only a broken link icon, you will need to download a copy of the Java™ Virtual Machine in order to run our application. You may download Java™ Support for your browser from the link below:

* Sun Java™ Plugin   http://www.java.com/en/

We strongly recommend upgrading using the most modern version of your web browser available today. Certain browsers (esp. Netscape 5 and below) running on Macintosh platforms are not capable of running our software due to issues outside of our control. We recommend that Macintosh users use Netscape 7.0, or MSIE 5.x. As WebTV does not support Java™, WebTV users will not be able to access our chat rooms. We recommend that Apple Macintosh users upgrade to OS X 10.3 or later.

Users behind firewalls may need to make changes in their firewall settings to use the rooms.

AOL Members: Some users have reported that the built-in AOL browser has difficulty connecting to our service, or does not load colors/emoticons properly. To resolve this, minimize your AOL connection, and use the Internet Explorer browser that came with your operating system to access our chat rooms.


If you originally logged in USING a Pass word you will NEED to use that pass word every time afterward. Passwords are not required but once created need to be used with every visit.
** Easy 1 time fix to by pass this EXAMPLE:
  If you entered as the name  Mary with a password and cannot remember it for 1 time just add and extra letter to the name such as Mary1 or MaryS. This created a new temporary  user name.

Once in the room you can use your mouse's right side button to widen the chat area or scroll it down if you cannot see the typing area.
You may also choose the float button. This open the chat on it's own page.

All users who use the rooms are shown on our chat logs.
In the last year we have had 1 guest who emailed us they could not access a room. But as shown in the chat logs was able to enter the room and type in it several times. 

        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Our rooms also give you the option to person-to-person chat with others in the room.  Simply click on the persons name.  As with giving you the option to be in more than one room at a time - you can person-to-person chat with others and all of the tabs will show up along the top of the chat box for your convenience to click back and forth.
  • If you ever need additional help, contact the room rep or contact:  help@themouseconnection.com and someone will  reply as soon as possible.  Room owners ONLY may call .during daytime hours PST.
    All room owners are given the telephone number with room welcome letter




     Networking with others is the key to succeeding.  Building a community in which we can network together is what The Mouse Connection is all about. 

Get Our Award!   Network Site:   Network Site:   Network Site:   Free Membership!

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